Returns & Exchanges
At BEARHUG, your ultimate satisfaction, comfort, and safety are our highest priorities. Due to the intimate, bespoke, and premium nature of our adult products, apparel, and delicate hosiery, we enforce strict health and hygiene standards in compliance with international e-commerce regulations. Please read our policy below carefully before initiating a return or exchange.
Return Window: We accept return or exchange requests within 14 days from the date of delivery. After 14 days, unfortunately, we cannot offer you a refund or exchange.
Hygiene & Product Condition: For strict health and safety reasons, intimate items, adult products, corsets, and hosiery cannot be returned or exchanged once the original hygienic seal, packaging, or tags have been opened, broken, or tampered with. To be eligible for a return, your item must be completely unused, unwashed, and in the exact same pristine condition that you received it. It must also be in its original, undamaged packaging.
Damaged, Defective, or Incorrect Items: We take immense pride in our in-house craftsmanship. However, if you receive a product with a manufacturing defect or an incorrect item, please contact our customer support team within 48 hours of delivery with photographic or video evidence. We will promptly arrange a priority replacement or a full refund at no extra cost to you.
How to Initiate a Return:
Contact our support team via email with your order number and reason for return.
Once approved, you will receive a Return Merchandise Authorization (RMA) number and shipping instructions.
Pack the item securely and ship it back to our designated facility. (Return shipping costs are the responsibility of the customer, unless the item is defective).
Refund Processing: Once your return is received and inspected by our quality control team, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.
