FAQ
Frequently asked questions — answered plainly, without marketing language.
Is the packaging discreet?
Absolute privacy is our golden rule. All orders are shipped in entirely neutral, unbranded boxes or secure mailers. There is no mention of “BEARHUG”, “Adult Products”, or “Lingerie” on the outside shipping label. Your privacy is 100% protected from the warehouse to your doorstep.
Do you offer B2B, wholesale, or custom private label manufacturing?
No. Bearhug is a retailer: we sell the products in our own catalogue and do not offer custom manufacturing, private label or OEM production. If you would like to buy catalogue items in quantity, write to us via the Contact page and we will tell you what is possible.
Can I change or cancel my order after it has been placed?
To maintain exceptionally fast shipping speeds, our fulfillment center processes orders almost immediately. If you need to change your shipping address or cancel an order, please email our support team within 2 hours of placement. Once an order is processed or shipped, it cannot be modified.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and secure online payment gateways. All transactions are fully encrypted and secure.
What will appear on my bank statement?
To ensure absolute billing privacy, charges will appear under a discreet corporate descriptor on your bank or credit card statement, not as BEARHUG.