Contact
Talk to us.
Questions about an order, a product, sizing or a wholesale programme — write to us and a person will answer.
Send a message
Reach us directly
Emailsupport@bearhug.comFor orders, products, returns and general questions.
HoursMonday – Friday, 09:00 – 18:00 (EET)
Messages sent outside these hours are answered the next business day.
Messages sent outside these hours are answered the next business day.
Response timeOne business day, every time. If you have not heard from us, check your spam folder before writing again.
Buying for a business?
Wholesale and private-label enquiries get a faster, more detailed reply through the dedicated form. Go to the wholesale enquiry form.
A note on privacy
We keep contact written on purpose. Everything you send stays with our own team — we don’t pass enquiries to third-party call centres, and we never disclose what you bought to anyone.
Faster than waiting
Most answers are already here
Frequently asked questions
Ordering, packaging, shipping, customs, materials and care — answered properly.
Shipping & delivery
Timings by region, what the packaging looks like, customs, and how returns work.
Size guide
Full measurement tables for every lingerie style, plus how to measure yourself.